The Refuge is located in central, Florida, about 1 hour North of Orlando on 94 acres of the Ocala National Forest. Surrounded by tall pine trees, thick brush and vivid green vegetation, The Refuge offers a peaceful secluded area where clients and family members can heal from Trauma, PTSD and Process Addictions. Private rooms available.
The Refuge trauma treatment setting has 36 female beds and 25 male beds. Male cabins are setup with two beds in each room and one bed in a middle room by itself. Female cabins have a loft, with two beds downstairs and one bed upstairs. Our facility is setup much like a camp, with client cabins located all over the property.
Our property's outdoor amenities include a swimming pool, volleyball court, high and low ropes course, hiking trails, meditation trail, a labyrinth, memorial trail, basketball court, and fishing dock. Clients often use these outdoor amenities during therapeutic groups or to relax and rejuvenate after an intense group or tough day.
The Refuge provides multiple treatment programs to ensure we meet our clients where they are at in the different stages of their lives. Each program offers individualized person-centered treatment which is provided by a caring and loving staff. Our goal is to help guide each individual through the process of choosing the appropriate treatment program. The Refuge's goal is to promote true healing and long lasting recovery at a pace unique to each person.
Alcohol and Drug Detox
The Refuge's detoxification program is individualized for each client, based upon the specific individual characteristics and the type of substance that the individual has become physically dependent upon. The average length of the detoxification process is 7-10 days, which is often followed by our comprehensive residential treatment program. Using the most current scientific evidence, medication is often used to assist with detox in order to help manage the unpleasantness of withdrawal symptoms.
Residential Treatment Program
By providing an environment of healing in a safe and friendly residential treatment atmosphere, the recovery process can begin. Each individual in our residential program will be involved in individual, group and experiential therapy that will help each individual develop the tools needed to be successful in their treatment.
Partial Hospitalization Program
Allows for clients to be engaged in group and individual counseling for a minimum of 30 hours per week. This provides our clients with complete support surrounding their recovery in a safe and supportive environment. The PHP program provides therapeutic services including assessment, education, process therapy, 12 Step recovery, experiential therapy and peer support.Intensive Outpatient Treatment- Our Intensive Outpatient Treatment Program is specifically targeted for adults 18 years and older who are experiencing substance abuse and other mental health problems. Throughout this program, participants will be engaged in 12-15 hours of counseling a week and receive psychological, social and alcohol/drug assessments, an individualized treatment plan, and continuing care recommendations.
Transitional Living
The Refuge Transitions program offers a safe, structured, sober transitional living environment to assist residents in transition from inpatient treatment to independent living. We have six fully furnished 2 bedroom 2 bath apartments which house a maximum of 3 residents in each. Many people that are new to recovery find that they need time to simply gain their balance, and transitional living can offer the assistance needed in order to achieve this.
In addition to traditional therapeutic methods such as individual therapy, group sessions, and family therapy The Refuge also offers a number of experiential services including:
In addition to involving the family in the treatment process of their loved one we also have a family week program.
The family week program is designed to help our clients and their families become more aware of both the disease of addiction and how PTSD affects the dynamics occurring within the family system. Together you will learn better ways to share your thoughts and feelings with each other, while also learning how to help each other during this difficult time.
The family week program is a combination of educational lectures, process groups, individual family sessions and experiential therapies. When families work together in support of one another, the dysfunctional cycles can be broken and patterns of behavior can be changed. In doing this, families can exist within a healthier structure with improved boundaries, less stress, and more serenity.
Highlights:
Our highly trained team will make the admissions process as simple and smooth as possible for the client and all family members. After speaking with you and learning about your needs, our admissions counselor will help select the appropriate level of care and the intake process will begin.
Our trained staff is ready to help answer any questions you may have. Call today for a free, confidential consultation. While your experience may vary, due to personal circumstances involved, in general this is what you can expect of the intake process:
Your initial inquiry call is answered by a live receptionist and immediately directed to an admissions staff member.
Initial information is gathered about current situation or crisis.
We will provide you with information about The Refuge program including treatment tracks, lengths of stay and costs.
We will set a time for a brief interview with the client in order to gather more in depth information such as background, family history, traumatic experiences, addiction problems, and treatment history.
If applicable and permitted, we will request client records from the last treatment facility attended and/or from a current or past physician, therapist, or other practitioner.
After the assessment, our team will review the case and determine if The Refuge is the appropriate program for the client and which levels of care will be most effective. We will discuss this decision with you right away.
If the client is an appropriate fit for The Refuge, we will begin the admissions process immediately.
If we are not the right facility, we will provide referrals to other facilities more appropriate and assist you in connecting with the referred facility and getting the process started with them.
The Refuge addiction treatment is committed to treating each client individually by providing an environment of healing in a safe and friendly atmosphere. At The Refuge we always consider the entire person when determining the best course of action for any difficulty or combination of difficulties. We make sure to encourage all clients to be involved in all aspects of their treatment process, while at the same time facilitating families in the decision making process. The Refuge offers a wide variety of services to clients to meet intensive therapy needs for substance abuse, process addictions, PTSD/trauma resolution, co-dependency, family healing, and dual diagnosis.
These are excerpts from the Matters of Record I filed after leaving the second time I came here. While I had success the first time I was there when it was privately owned, the second time showed me that the things that were wrong from the 1st time have not been addressed.
12/12/21 Kristen (Clinical Director)- [for Matter of Record]
Their DID specialist (Kristen) would not see me both times I was there
She has discharged her last DID patient during my 1st week here. I waited 2 weeks to get in here, was told the DID specialist only worked with one system at a time [meaning there would be only one system at the Refuge at a time]. This is not the 1st time. While I was waiting for a new therapist [last time I was here 2019] bc Casey did not have DID experience, Kristen took on 2 new clients without DID instead of taking me on. Rather she pawned me off to a therapist [who didn't understand addiction and] called me a child bc I was struggling with my addiction and[finding] a reason to quit. (see matter of record I filed last time about Leslie. )
[This time, 2021, I spoke to 2 outgoing clients who were DID diagnosed or considered likely. Both of them told me Kristen was their primary therapist. While perhaps she might not have been their Official Primary Therapist, she must have met with them with a regularity that they both thought the same thing. Kristen did not sit down with me once during my 2021 stay, only checking in twice from Billy's porch while smoking. When Billy (a therapist) asked her why she just told him to mind his own business.
12/13/21 Shelly's interview [for Matter of Record] (Shelly was the therapist assigned to me the 2nd time around.
Shelly came to see me in the morning after I had announced I was leaving early. Her stated goal was to make sure I was safe to myself and others. I threw a lit cigarette between Shelly + Tom who were seated [on cabin porch] about 2-3 ft apart. She immediately starts in on making judgments about my actions, repeating "unacceptable" for about 5 minutes (talk lasted 3 smokes so I will guess overall lasted 15 minnutes, each segment taking about 1/3rd of the time.) She continues with the repeating "unacceptable" until I underhand toss an open tea to put it out. She spends the next 1/3rd of the time trying to convince me that [throwing the plastic bottle] was an act of aggression. (before I threw the tea, I showed her the fire extinguisher because she kept on about fire. Her response [to me showing her extinguisher] "Don't argue with me." When I don't answer her, she says she can do this power game all day and proceeds to stare me down (as opposed to just giving me her attention by looking in my eyes. She has no facial expression and is intensely trying not to blink. Inside I'm laughing because she's trying to have a staring contest with a dissociative person. Her response [to me showing her extinguisher] "Don't argue with me." When I don't answer her, she says she can do this power game all day and proceeds to stare me down (as opposed to just giving me her attention by looking in my eyes. She has no facial expression and is intensely trying not to blink. Inside I'm laughing because she's trying to have a staring contest with a dissociative person. I ask her if she's really going to hang her hat on that argument that the smoke and liquid [throwing lit cigarette and plastic bottle of tea] was an act of aggression. That stopped the whole aggression argument.
Then she moves into repeating "What are you really scared of?" for the rest of session. I gave her a couple legit fears but she keeps repeating it.
One of my biggest triggers I told her about was being repeatedly asking me the same questions, or being repeated anything towards me. This is at the top of my intake about my known triggers. It feels like she was trying to goad me. Or she simply didn't remember what was my biggest trigger on my chart.
After her repeating herself the whole session I say I'm done and walk into my cabin. She tells me I need to stay in my cabin multiple times, the 1st iteration was not even a polite request. I asked her "Or what?" and she said "Stay in your cabin or leave." So I left.
12/12/21 [for Matter of Record]- Kitchen running out of food
Came to dinner just before 5 (it's Sunday so started at 4:30) and there is no entrée left. Cook said he should have made the other pan of roast beef he was supposed to make. Offered me grilled cheese or frozen chicken patty.
This is not the 1st time this has happened either. 2 years ago it happened at least twice (see Matter of Record from 2019) so this tells me that it was not a matter of 1 guy messing up. This is a trend that has spanned my entire time at the Refuge. The cook said he had left-overs the day before so he decided not to cook the full portion of the cheapest cut of beef available.
12/12/21
The Refuge advertises all these amenities online. 2019 I was here 9 weeks; ropes course for clients not offered even once. However they did take the staff off regular duties to clients [in order] to take a bunch of outside therapists o the ropes course for a full weekend as part of a marketing gimmick.
Went to Lake House once in 2019. Found: 3 kayaks and no paddles
This is not under delivering on a promise. It is basically deceptive to advertise these amenities when the clients don't actually use them at all.
Refuge taking all our money up front but you don't find out until you get here that the amenities are not as advertised. Like charging $50 to use a bike.